Up Translations

FAQ

We take pride in what we do and
we love it when our clients call, email
or chat with us. Below are a few answers
to the most asked questions.

Member of ATA - American Translators Association

1.

Where are you located?

We are located everywhere! Although we have 2 offices in the US (New York and Delaware) we mainly work online and this helps us to keep our prices low. We have employees and thousands of translators all around the world. We are not like other traditional translation companies!

2.

How can I trust you?

First of all, you are safe here at Up Translations. We are an active member of American Translators Association (ATA Mem. No: 272302). We uphold quality and customer satisfaction over every other thing. We provide lifetime guarantee and 100% USCIS acceptance guarantee for our certified translations. 

3.

Can you translate my birth, marriage, death certificates such as birth, marriage, death, etc.?

Yes, we certainly can translate them! And on top of that, we provide free certification!

4.

What languages do you translate?

We translate 100+ languages including the rare languages! You can check the list in our website or contact us to learn more.

5.

How can I send my documents?

You can simply scan or take a picture o your document. Then you can email them to us at contact@uptranslations.com. Or even better your can fill out our free quote form so that we would have all the info we need to start on your translations.

6.

Do I need to send my original documents?

No you don't and that's the beauty of it. You can simply scan or take a photo of your document and just send to us. We can surely translate and certify for you.

7.

How long will it take you to translate my documents?

Well, it depends on your documents, isn't it? It depends on their volume, content and language pairs. However, we almost always translate a 10 page common language, common content document in under 24 hours without any problems. This of course is an average estimate, please contact us for a precise estimate.

8.

What do I need for USCIS? Certified or Notarized?

You need certified translations for USCIS. A notarized translation would be an unnecessary spending. The difference is that a certified translation is a document translated by a professional translator and accompanied by a signed Certificate of Accuracy. A notarized translation bears a notary’s seal and is an additional service that involves adding the signature of a notary to your document. For USCIS, you don't need a notarized translation.

9.

What are your payment methods and terms?

We accept all credit cards, debit cards and all payments are requested in advance before the project start. We accept only USD payments at this time.

10.

What if I have more questions?

You can simply send us an email, write us from our chat or give us a call! We look forward to hearing from you.

100% Lifetime Guarantee
On All Translations!

We guarantee quality.
If you need any changes with your translations,
just let us know and we will correct them for free... For a lifetime!

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